Client Satisfaction

Between 2006 and 2016, 200 clients completed service evaluations. The average number of sessions was 12.

Overall Service

Percentage of clients agreeing or disagreeing they were satisfied with the quality of service.

Percentage of clients agreeing or disagreeing that their needs were met in therapy.

The Therapy/Counselling

Percentage of clients agreeing or disagreeing their psychologist was
pleasant & welcoming, friendly &
warm, and treated them with respect.

Percentage of clients agreeing
or disagreeing their psychologist
helped them understand themselves
& their problems better.

Percentage of clients agreeing
or disagreeing they felt
free to express themselves.

Progress / Changes Made

Percentage of clients reporting they made
progress since commencing therapy.

Percentage of clients rating therapy as effective or not.

All clients reported making some progress